Smart devices are nothing new in this
generation. Alexa is one of the biggest players in the market. Being a smart
speaker Alexa can handle everything from smart lights to be just another
speaker. But with all these advantages there still are some bugs and problems
related to the device. Do not worry in this article we will be discussing how
to solve the Alexa not working
issue.
How To Fix
Alexa Not Working
In this section we will discuss how we can fix
the issues, any one of them is guaranteed to work so do not worry all the
aspects of the problem will be covered.
1. Check Connectivity
Well first and foremost, getting the most obvious fix out of
the way, do check whether your amazon Alexa and your phone are paired. You can
check it through the app or see it in Bluetooth options. Also, make sure your
phone is connected to the internet. If you are out of range or due to some
issue you aren’t able to access the device.
Make sure you go to
the app > devices > amazon Alexa and then select the device version. Then
connect the devices and you are ready to go.
2. Device Not Responding:
If you see that you cannot change the volume
settings and also cannot mute and unmute your Alexa device, then do check out
this fix. You need to unplug your Alexa device then wait for 30 seconds and
plug the cable right back in. Alexa will turn back on and you will be able to
use it. However, you do have to wait for 30 seconds otherwise this fix will not
work.
Misconfiguration Of Your Device
Make sure that your Amazon Alexa device is plugged in and the
volume is turned down. Once you
have lowered the volume you should press and hold the microphone mute and
volume down button together. The device will start to reset and there will be
an orange ring around the speaker. Once you see the ring you can remove your
hands from it. Then you will see a blue light that indicates that the
reset was successfully done. After a wait here you will get a prompt which will
say welcome to your new echo device. This is your cue you should now be able to
use the echo device as before.
Update Pending
Many times due to the device not being updated to the latest
version it stops working however to force the update follow the following
steps. To force the update, press the mute button and then leave it for 30
minutes and it should be able to update itself. Make sure to check for the red
ring around the device.
Due to this, the device will not be listening to your
instructions and this will force the device to update to its latest version.
After the time is completed go to the Alexa app and check for software updates.
If it does not prompt you then it has been successfully updated and ready to
use.
Power
Adapter
This is your last resort if your Alexa is not working/responding to your commands. Take a new
adapter and plug it in. This is only required if all the other methods fail to
successfully start the device.
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