Skip to main content

Alexa Says "I'm Having Trouble Connecting to the Internet." What Do I Do?

 

Like any Wi-Fi device, Alexa can experience connectivity issues.  A user generally discovers the Echo or Dot has lost connectivity when they issue a command, and Alexa responds with "I'm having trouble connecting to the Internet right now."  Additionally, the light ring will flash red rather than blue.  Despite the fact my Dot is the closest device to my router, it seems to experience connectivity problems more often than my other Alexa-enabled devices.

 


Sometimes, connectivity issues are caused by a blip in the Wi-Fi. This blip might be caused by interference from a microwave, a cordless phone, a back-up beeper, or any number of things that can cause Wi-Fi "noise."  I find often, if I wait a few seconds and reissue my command, the connectivity issue resolves itself.  If it doesn't, the next step is to reboot the malfunctioning Alexa device.  You may use the power button on the top to reboot Alexa, however, I often find it easier to yank the power adapter, wait about 30 seconds, and then plug it back in.  That way, I do not inadvertently turn off the microphone by mistake.  Like with most electronic devices, rebooting can clear about 80% of issues.

 

If Alexa is still having connectivity issues, it's time to reboot your modem and router. Remember, if you have separate boxes, you need to reboot the modem FIRST and wait until all the lights have come back on, including the Wi-Fi light, before powering on your router.  Order is paramount here.  Again, if you cannot locate the on/off switch, you can yank the power adapter out or simply unplug and re-plug the device.  And it is always best to turn your modem and router off, then wait at least 3 minutes before turning your modem back on.  Then wait another 3-5 minutes before switching on your router.  

If Alexa fails to connect after rebooting your modem and router, try rebooting the Alexa device again.  If that fails, try updating the Wi-Fi settings. If you found AlexaSlow to Respond, Then We Should Restart Your Router.

·                     In the Alexa app, open the Menu, and then select Settings.

·                     Select your device and then select Update Wi-Fi. 

·                     On your Echo Dot device, press and hold the Action button until the light ring changes to orange. The app will connect to your Echo, and a list of available Wi-Fi networks will appear.

·                     Select your Wi-Fi network and enter the network password (if needed). If you don't see your Wi-Fi network, scroll down and select Add a Network (for hidden networks) or Rescan.

·                     Select Connect. Once connected, a confirmation message appears in the app.

This should get your Echo Device working again.  And the nice thing is you can say "Alexa, are you connected to the Internet?" to determine if the connectivity issue is resolved.  If all is well, Alexa will respond "Yes, I am connected."

 

If your Wi-Fi is down, Alexa will not be able to control anything.  She will not set new alarms or timers either, but timers and alarms set prior to the outage will continue to function.  Alexa should come back automatically once your Internet has been restored. If she doesn't, reboot her and follow the troubleshooting steps outlined above.

 

Labels:
Location: United States

Comments

Post a Comment

Popular posts from this blog

Best Alexa speakers

  Smart speakers   are everywhere and Amazon is one of the big three competitors with skin in the game. Not only does the company have a line of proprietary smart speakers, but there are also plenty of great third-party options. Read on to learn about which is the best Alexa speaker for you. Editor’s note: this list was updated on January 9, 2021, to update information about groups. The Amazon Echo (4th Gen) is the best Alexa speaker The  best Alexa device  is the latest iteration of Amazon’s Echo line. It is a spherical hub for controlling your smart home devices, and it does a great job at registering commands. If you’re ever unsure about if the wake up word was registered, don’t fret, because the speaker has an LED ring around its base that lights up when the microphone is activated. There’s also a button on the top of the speaker for muting the microphone so you can ensure your privacy. Amazon Echo (4th gen) The Amazon Echo (4th gen) produces high quality sound w...
Post a Comment
Read more

9 Alexa tips for music lovers

  Simple as it may be, streaming   music   is one of   Alexa's   key features, largely because it does it so well. Alexa removes a lot of the friction that used to exist when trying to play music throughout your home. You no longer have pull out a phone, connect the phone to the speaker, look up the music and play. Now you just say what you want to listen to and it plays. If, like me, you're a music lover and can't imagine going back to the dark ages of music streaming, below are nine music tips and tricks for your Alexa speaker. Change the default music service If you use anything other than  Amazon 's in-house streaming services, you should take a few seconds to  change the default music streaming service . To do this, go to  alexa.amazon.com  or open the Alexa app on your  iPhone  ( $900 at Boost Mobile )  or Android device. Then go to  Settings > Music & Media > Choose Default Music Service . Under  Defa...
Post a Comment
Read more

Top 10 Reasons Your Site is Loading Slow

  Ever wonder why your website is slow to load? Here are 10 of the most common reasons for slow website loading times, and also tips on how to fix it. Don’t be slow! You might have heard that age-old adage which says “slow and steady wins the race”, but when it comes to the performance of your website, that certainly is a recipe for failure. Here are our Top 10 Reasons for Slow Loading Websites. 1. Unoptimized Images A large volume of unoptimized images is usually the most common reason behind website slowness. High-resolution images can consume lots of bandwidth while loading. Uploading larger sized images and then scaling them down can unnecessarily increase the size of your web page – causing your website to load slowly. The image format is another important factor to consider. For example, JPEG images are much smaller in size compared to other image formats like PNG or GIF. Quite naturally, your web page will load faster if you are using JPEG images instead of PNG/GIF. Tak...
Post a Comment
Read more