Last week, I was
working away when dusk began to fall. So I asked Alexa to "Turn on
Star," and she responded "Your Hue Lights are not
responding." I asked again, to no avail. Next, I reached for
my smartphone, opened the Hue App, and turned on my light that way. When
the light successfully came on, I asked Alexa to turn it off. She again told me
"Your Hue Lights are not responding(Alexa not responding)." My Hue and my Echo had stopped
communicating with each other.
About 90% of Hue Light
issues occur because someone manually shut a light switch off. So if you
ask Alexa to turn on a light, and she responds "Okay" but the light
does not come on, try manually switching it on and off until the light illuminates.
Sometimes, manually cycling the light is the only thing you need to do to
restore voice control.
Next, I opened the
skills section of the Alexa app. I tapped on the "Your Skills"
link in the upper right corner to bring up a list of my skills. I entered
"Hue" in the search box to avoid having to scroll through all of my
activated skills, then tapped on "Hue." Then I tapped on
settings. I checked to see if my account was still linked. Then I
tapped on "Manage Smart Home Devices," and it brought me to my
"Smart Home Devices" tab. I tapped on "Star," and saw
Alexa app control had been restored. I then tried toggling the lamp on
and off via voice, and it worked. Next, I told Alexa to turn on Bertha.
Voice control was working again with all my Hue Bulbs.
If you go through these
steps, but still are having Alexa Spotify control issues, you will need to try
disabling and re-enabling the associated skill. Go to the
"Skills" section of the Alexa app. Tap on "My Skills,"
search for Hue, tap it, then tap "Disable Skill." Close the
app. Reopen the Alexa app, go back to skills, bring up the Hue Skill, and tap
on "Enable Skill." You will need to relink Alexa with your Hue
Account. Then, re-run Device Discovery.
If Alexa is only having
issues with a single bulb, try toggling Alexa control on and off. To do so, go
to the "Smart Home" section of the Alexa app. Find the bulb that is
not responding and tap on its name. Next, tap on "Edit."
You will see a slider at the bottom of this screen. It should read
"Enabled." Tap the slider until it turns off and shows
"Disabled." Tap it again to re-enable. This may fix the
connectivity issues with that single bulb.
Of course, you need to keep
your Hue App up to date. When Hue updates its app, it will also update
the software for the individual bulbs. If you open the Hue App and find
it is not controlling your bulbs either, go to the Settings section (gear icon)
and tap on Software Update. Updating your Hue software can fix connectivity
issues with the Hue App. as well as with Alexa control.
If you've updated your Hue
App and you are still having issues with that bulb, try deleting the bulb from
within the Hue App, and then re-adding it. Then re-run discovery on
Alexa. If nothing works, it may indicate you have an issue with that
specific bulb. If the bulb is still under warranty, contact
Phillips.
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