EVERY Alexa-Compatible Smart
Device will most likely glitch at some point in time. Just because a
device responded to voice commands a minute ago does not mean it will the next
time you ask. But there are some general steps to follow for
troubleshooting any Alexa controlled Smart device
The second thing to do is to
check your network. Some devices will work with local Wi-Fi only; other
devices turn into Dumb Devices whenever the Internet goes down. And Alexa
depends on Internet connectivity to control most things. Many outside
factors can cause temporary Wi-Fi interference, causing Alexa control to
temporarily fail. That is why the first thing to do is wait 30 seconds,
and then issue the voice command again. It may work on the 2nd or 3rd try
with no further tinkering on your part. If you think the issue has
anything to do with your Internet connection, ask "Alexa, are you
connected to the Internet?" If she replies negatively, you know you need
to either reboot Alexa or your Internet box.
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If its app can control the
Smart Device, but Alexa cannot, it's time to troubleshoot using Alexa.
See if you can control the device using the Alexa app. Sometimes, merely
toggling a device on and off using the Alexa app is enough to restore voice
control. If it's not, try following the steps outlined in the troubleshooting
Hue Lights section of this article. Try disabling and re-enabling the
skill. Ensure your Alexa app is up to date. Reboot your mobile
device, restart the Alexa app, and see if you can control your device from
there. Rerun discovery and see if voice control is restored. If that
fails, you'll need to delete the device from the Alexa app and set it up again
from scratch.
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