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Troubleshooting Your Alexa-Connected Smart Devices: General Guidelines


 

EVERY Alexa-Compatible Smart Device will most likely glitch at some point in time.  Just because a device responded to voice commands a minute ago does not mean it will the next time you ask.  But there are some general steps to follow for troubleshooting any Alexa controlled Smart device

The second thing to do is to check your network.  Some devices will work with local Wi-Fi only; other devices turn into Dumb Devices whenever the Internet goes down.  And Alexa depends on Internet connectivity to control most things.  Many outside factors can cause temporary Wi-Fi interference, causing Alexa control to temporarily fail.  That is why the first thing to do is wait 30 seconds, and then issue the voice command again.  It may work on the 2nd or 3rd try with no further tinkering on your part.  If you think the issue has anything to do with your Internet connection, ask "Alexa, are you connected to the Internet?" If she replies negatively, you know you need to either reboot Alexa or your Internet box.

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If your network is fine, the next thing to do is check the device's associated app.  Make sure the app can still control the device. If it cannot, you know the issue lies with the Smart Device itself, rather than with its Alexa pairing.  Get the Smart Device back up, and then re-run Device Discovery in Alexa, (or say "Alexa, discover my devices,") and see if voice control is restored.

If its app can control the Smart Device, but Alexa cannot, it's time to troubleshoot using Alexa.  See if you can control the device using the Alexa app.  Sometimes, merely toggling a device on and off using the Alexa app is enough to restore voice control.  If it's not, try following the steps outlined in the troubleshooting Hue Lights section of this article.  Try disabling and re-enabling the skill.  Ensure your Alexa app is up to date.  Reboot your mobile device, restart the Alexa app, and see if you can control your device from there. Rerun discovery and see if voice control is restored.  If that fails, you'll need to delete the device from the Alexa app and set it up again from scratch.

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