Skip to main content

Troubleshooting Your Alexa-Connected Smart Devices: General Guidelines


 

EVERY Alexa-Compatible Smart Device will most likely glitch at some point in time.  Just because a device responded to voice commands a minute ago does not mean it will the next time you ask.  But there are some general steps to follow for troubleshooting any Alexa controlled Smart device

The second thing to do is to check your network.  Some devices will work with local Wi-Fi only; other devices turn into Dumb Devices whenever the Internet goes down.  And Alexa depends on Internet connectivity to control most things.  Many outside factors can cause temporary Wi-Fi interference, causing Alexa control to temporarily fail.  That is why the first thing to do is wait 30 seconds, and then issue the voice command again.  It may work on the 2nd or 3rd try with no further tinkering on your part.  If you think the issue has anything to do with your Internet connection, ask "Alexa, are you connected to the Internet?" If she replies negatively, you know you need to either reboot Alexa or your Internet box.

If you are facing problem related your Alexa devices then click here To solve your problem like:

Alexa not responding, echo do not responding, Alexa not working


If your network is fine, the next thing to do is check the device's associated app.  Make sure the app can still control the device. If it cannot, you know the issue lies with the Smart Device itself, rather than with its Alexa pairing.  Get the Smart Device back up, and then re-run Device Discovery in Alexa, (or say "Alexa, discover my devices,") and see if voice control is restored.

If its app can control the Smart Device, but Alexa cannot, it's time to troubleshoot using Alexa.  See if you can control the device using the Alexa app.  Sometimes, merely toggling a device on and off using the Alexa app is enough to restore voice control.  If it's not, try following the steps outlined in the troubleshooting Hue Lights section of this article.  Try disabling and re-enabling the skill.  Ensure your Alexa app is up to date.  Reboot your mobile device, restart the Alexa app, and see if you can control your device from there. Rerun discovery and see if voice control is restored.  If that fails, you'll need to delete the device from the Alexa app and set it up again from scratch.

Comments

Popular posts from this blog

Best Alexa speakers

  Smart speakers   are everywhere and Amazon is one of the big three competitors with skin in the game. Not only does the company have a line of proprietary smart speakers, but there are also plenty of great third-party options. Read on to learn about which is the best Alexa speaker for you. Editor’s note: this list was updated on January 9, 2021, to update information about groups. The Amazon Echo (4th Gen) is the best Alexa speaker The  best Alexa device  is the latest iteration of Amazon’s Echo line. It is a spherical hub for controlling your smart home devices, and it does a great job at registering commands. If you’re ever unsure about if the wake up word was registered, don’t fret, because the speaker has an LED ring around its base that lights up when the microphone is activated. There’s also a button on the top of the speaker for muting the microphone so you can ensure your privacy. Amazon Echo (4th gen) The Amazon Echo (4th gen) produces high quality sound w...

Now you can listen to podcasts from Apple, Spotify on your Amazon Echo smart speaker

 E arlier this year Apple and Amazon collaborated to bring Apple Music to Amazon's Echo range of smart speakers. And now, the two companies have collaborated once again to bring podcasts from Apple's Podcasts to Amazon's Echo range of smart speakers.Sometimes Echo Do not respond To our voice In a blog post, Amazon announced that now Alexa users will be able to listen to more than 800,000 podcasts through Apple Podcasts on their Alexa-enabled devices. Not only that, if Alexa users like their Apple ID with their Amazon account in their Alexa apps they will also be able to pick up the podcasts from right where they left them on the Apple Podcasts app or their Alexa-enabled smart speakers. This in turn would allow them to hear a podcast that they were listening on their iPhone while communting on their smart speaker when they return home. Prior to this Apple's Podcasts were available on its HomePods, which was also one of the selling points of the device. Now, Apple is sl...

Alexa Says a Device is Not Responding, but She Controls it Just Fine?

  Be aware that sometimes Alexa reports a device is not responding when it really is. Sometimes, Alexa doesn't realize she actually did what you told her to, and fallaciously reports she's having issues.  Other times, she seems to think she completed a command, but nothing happens.  In other words, Alexa is not always a reliable reporter.  Don't always believe Alexa when she says a device is not responding.   I have this annoying issue with Alexa, my TV, and my Harmony Hub. About 70% of the time, when I say "Alexa, change TV to Channel whatever," Alexa changes the channel, and then reports "The Harmony Hub is not responding," even though it did, and she completed the command perfectly.   Other times, I ask Alexa to issue a Harmony Hub command, and she says "Okay," but nothing happens.  And I have to reissue the command to have Alexa perform the action I want. Alexa is particularly unreliable when it comes to my Harmony Hub and realizing ...